(Just ask Reddit if you doubt me! Reddit doesn’t play. Thank you Crandall! Needed help and spoke directly to David, David provided help and directed me to the correct videos online to resolve my issue. Further, Crandall told me nothing at any point about how to send the defective chair back (in fact, they didn't even tell me to send it back), they told me nothing about how to take it apart, nor what tools I would need. { Due to COVID-19, I found myself working from home every day and my $150 big box chair was not providing the support I needed. Great experience. Our Aeron Chairs are sourced from Herman Miller Enthusiasts and Renewed to maintain the authenticity of the masterful materials, delicate engineering, and accurate calibration Upgrade your … David understood fully and gave me no hassle in sending it back.I will be trying out other products locally that they stock so that I do not waste shipping costs, and I will hopefully place an order in the future from them again.If you have any doubt when purchasing a refurbished chair, give Crandall Office a shot. Refurbished office chair appears new and very professional packing. The Steelcase Leap chair has been excellent. The vinyl looks very high end and is beautifual in my office. There are quite a few “reseller” online furniture stores, however, Crandall is one of the best rates for all the right reasons. They are fantastic to work with and the quality of the refurbs are tops! Unsure how long it will be before the screws become loose and no longer functional i.e.able to keep the pads in place. Came with directions and a video but they weren't really necessary. Quick delivery. I had a great experience with my order from Crandall. Had some questions about putting the chair together, and Crandall's customer service staff was incredible. She was very helpful and knowledgeable about the products. I would happily do business with Crandall again. Unfortunately Bill Stumpf passed away in 2006, so the Herman Miller brand hired Don Chadwick to go back to the working board and upgrade the chair with new-age materials. })(); Shop All Remanufactured / Refurbished Chairs, ErgomatIQ Electric Height Adjustable Desk. The installation video was very helpful. Definitely a 5 outta 5 stars. From start to finish - great product and excellent support/instructions. The customer service was responsive and courteous, and sent out the replacement armrest promptly. Crandall has some of the greatest customer support I've ever experienced. I'm going to continue recommending them to anyone I know who asks about a chair, super pleased with this entire experience :), I started looking for a new chair. Adjust Arm Height & Width. Crandall is the only company I have seen do this finally.Honestly I wish every company could be more like Crandall. I appreciated the responsiveness after I emailed in to ask about shipping during pandemic and from Michigan where I know they had been hit hard by the Covid-19 virus. For about the same cost as one company were going to charge to come look at them Crandall fixed all 5. She absolutely loves this chair!!! It makes a difference. So my chair when received admittedly didn't work correctly - it wouldn't go up and down. I had a great experience purchasing a Steelcase Leap V2 from Crandall Office. The assembly was pretty easy. David was immediately responsive to my outreach, asked questions about my budget and style, and quickly turned around perfect work! I ordered a re-manufactured office chair from Crandall. We at AeronShop.com offer Herman Miller Aeron Classic Refurbished in Europe and Asia. Keep in mind that this is all because they couldn't be bothered to make sure the chair they sent out was not defective. I expected covid-related delays but chair arrived very quickly. It's clear they craft well and stand behind their products and workmanship,**. Purchased a Steelcase Leap V2, black 3D mesh fabric. The chair even arrived more quickly than expected. I want to say how impressed I am with my Steelcase Think Chair. I was skeptical but only read great reviews, I went ahead with my purchase. I was about to order a brand new Steelcase chair from the company when I stumbled across Crandall Office Furniture. I still have to put a cushion on it. Overall very satisfied with the service from Crandall and the product I ordered. I'm in love with my new chair. That’s a bonus. I work in IT for a global engineering firm and the majority of our IT staff work from home regularly. Love the price and final product. My chair looks new. Great company! Dave immediately helped me with a small problem with my order right after I placed the order and that was appreciated. Easy to put together. Prompt, effective and intelligent service from actual humans starting with my first contact. Got a rebuilt Steelcase Leap for less than half of a "new" chair and I challenge anyone to tell the difference. The quality and fit of the chair is great and I'm glad I got it. I would not hesitate to recommend Crandall to anyone! Ordered a Leap V2 from Crandall. Thanks! The assembly process of the Aeron chair is a pretty quick and easy one. I was impressed by their reviews. Chair looks great, was a great value, and is super comfortable. Quick delivery and good price. on the frame and base, but that is to be expected and was clearly stated on their website and by David. I'm glad they are in a business. or give this as an option? callback: cb It looks basically new. Combining distinctive looks with pioneering ergonomics, Aeron performs like no other chair. Bought a refurbished Herman Miller Aeron from Crandall. Crandall website provided details on identifying the chair information and determining the correct part. They do look stylish though. Pricey, but good. Aeron® Posturefit Installation AE905A AE905B AE905C Y How to assemble to your chair Parts Included Posturefit Mechanism Control Mechanism (1) Screw (1) Applique (1) Wishbone / Postural … Was a joy doing business with this company. did some research and was wary about buying a chair from anyone other than original manufacturer, but the return policy with Crandall gave me assurance. Chair is in like new condition and exactly as described. Ordered Oct 20 2020, shipped Oct 21 2020 and received late Oct 23, 2020. I ordered a remanufactured Steelcase Leap V2 from this company and received the chair about a week prior to posting this. They had me a replacement within days and there was no problems returning the broken one. The customer service was excellent and I purchased a chair with upgrades. I purchased a standard steelcase leap v2 and shipped much nwithin prettya week of ordering. Excellent quality and ease of ordering.I'm glad I splurged on a chair without paying the full $$$ of the spurge! I used the website chat function and thought some one in Burma would respond. In my company's work office we have Hermann Miller chairs which I love but my wife ordered the Steel Case Leap 2 which I assembled for her and of course I tried it out. And Mike was super helpful and their customer service, was well packaged, was in splendid condition and as. 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