Again, all I got was a email from UPS saying that a return was processed which I read to mean Crandall had arranged for the defective unit to be picked up (turns out, this was not so). It's all good.I purchases a refurbished Leap v2 with all the extra options that Crandall offered and I must say that it exceeded my expectations; from packaging, instructions to how it looks - line new! So I'm glad about that. Excellent quality, quick shipping and clear instructions for assemblly. I had an Aeron chair at work for over 25 years. Well packed and no damage. I looked around for reasonably priced Aeron chairs. The red color on it looks great! It's nice to purchase this kind of item from a trustworthy source. IMO better than buying new in some ways (seat pad, customizable fabrics), but still much cheaper. David and Steve run one of the best refurbisher of Steelcase and Herman Miller office chairs in the country. Friendly service, quick shipping and products in excellent condition. The included assembly instructions were mostly very clear, with only the diagrams of placing the seat onto the column not as clear as they could be, but it wasn't hard to figure out. Crandall Office Furniture - 10& Off Re-manufactured Steelcase V1 Leap, Think, and Amia Chairs + Free Shipping + 1 Deal Score. OUTSTANDING! The chair came very fast through shipping and the packaging was super smooth. Arrived fast once shipped. I do not think they will disappoint in any way. I've only had the chair for a few days but my back is already happy. Make sure to watch the video for assembly to assist. The quickest and easiest part to replace on the chair, but the one that makes one of the biggest differences. I cannot recommend this business enough and I applaud them for their excellent customer service and, clearly, keeping their team and employees happy. Absolutely the best customer service experience I've had in decades...Dave and the team at Crandall Office Furniture should be very proud of this business and service they provide. I accidentally ordered the wrong wheel size and David Crandall immediately took care of me.I’ve been extremely impressed and will definitely return for my future office furniture needs!David did a great job directing me towards all the different options I wanted for the Leap V2 office chair. Installation was simple, the price was reasonable, and Crandall's communication with me throughout my order process was fantastic. I ordered the Remanufactured Steelcase 462 Leap V2 Office Chair, and I am very happy with the purchase after a week with the chair. Thank you! They had exactly what I needed, shipped it out immediately and followed up right after delivery to make sure everything was perfect. Leap. I purchased a used Steelcase office chair from Crandall. Very happy with the quality and condition of the refurbished chair. window.mc4wp = window.mc4wp || { The instructions were pretty straight forward, but I did need to consult the internet because the instructions did not provide details on how to align the small metal piece at the top of the cylinder with the flat metal piece for the height adjustment on the chair seat base. It's a very comfortable highly adjustable chair at a great price. Great customer service. Price was amazing. However, their customer service hasn't been pleasant to deal with. There no nebulous "open box" designation. I'm happy with my Steelcase Amia. All that for a fraction of the price of a new chair. I had several questions and David Crandall got back to me personally and within a couple of hours, even though my initial outreach happened after business hours. This is by far the most comfortable I've ever been in a chair. I ordered a Steelcase Leap refurbed with a fancy, mesh backing. Highly recommended! I ordered the Steelcase Leap v2 chair and this thing is heavenly. It was here quicker than I expected. I followed along and was sitting pretty in no time.This is a company you can trust. However, within a few minutes, the chair was assembled and ready for sitting. Order arrived quickly and the product was as described. forms: { I could not be happier. I'm very impressed with the quality of the fabric and the OEM parts they use in their remanufacturing process. I was skeptical but only read great reviews, I went ahead with my purchase. This is a great \"everyday driver\" of an office chair and I'm a satisfied customer in every way. I would recommend this company to anyone without hesitation. Shipping and tracking info was detailed and accurate. The chair itself is amazing. Product is excellent. I would definitely recommend Crandall as well as order from them again. And that turnaround time includes the awesome work they're doing creating face masks for people! Very prompt and shipping was included.Great service! We ran into some minor issues but David Crandall stood by his reputation and resolved the issue. My questions were answered before I placed the order. Great company, highly recommend. I was not really wanting to spend $1,000 on a chair, even though everyone who uses one says they're worth it, so I started looking to see if I could get a used one for cheaper. I tend to need / want my arm positions quite tight to my body, much tighter than the chairs you get from big box stores ( read Office Max, Staples, etc ) can accommodate. I keep hearing about horror stories about bed bugs. Would definitely recommend to others! I bought one of their remanufactured Steelcase Gesture chairs. I was referred to Crandall Office Furniture instead. This remanufactured chair was less than half the price of the same chair brand new, and to me, it's indistinguishable from a brand new chair. Great Steelcase chair at an affordable price. Well worth the money. A perfect fit with an exceptional range of adjustments, the Leap office chair delivers full support for various body shapes and sizes. David Crandall answered all of my questions within minutes, I would highly recommend them for the best re-manufactured chairs. Just a quick note regarding my order. There are quite a few “reseller” online furniture stores, however, Crandall is one of the best rates for all the right reasons. Their exchange process was effortless. I was referred to Crandall Office Furniture instead. I sat in this same chair for 13 years at a major company and it is very sturdy for us bigger guys. - awesome process you need one tricky part during assembly, but it brand! In April 2019 Furniture while looking for a reasonable price, and I 'll definitely consider buying from Crandall my! Covid lockdown after doing research crandall office furniture steelcase leap v2 that my body and finally got the adjustments are to! 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